The hospital is available for emergencies anytime of the day, 24 hours a day, seven days a week.
These can be given over the telephone or at the initial examination. We try to be as accurate as possible but these are only estimates and not final fees.
Fees are due when services are performed. A deposit of 50% of the estimated fee is required upon admission, with the remainder payable when the pet is discharged. Cash, Visa, MasterCard, Debit Card or Care Credit is accepted.
Owner authorization is required when a pet is presented for hospitalization, surgery or treatment. An agent of the owner (pet-sitter, employee, friend etc) is not empowered to sign the Consent for Treatment Form unless a written letter from the pet's owner is provided. If someone other than the actual owner will be bringing in a pet for treatment, please provide written authorization giving permission for services and detailing exactly what services are to be administered.
Clients are encouraged to visit their pets in the evening after normal appointment hours. Please call in advance to let us know that you will be visiting. A doctor may not be available to speak with clients during their visits due to inpatient treatments, ongoing appointments and emergencies.
We do not allow owners to visit their pets who are in isolation. We realize that this is hard for owners to be away from their ill pet, but it is done for good reason. This is for the protection of the sick pet as well as any other animals the owner may come in contact with after visiting and in some cases it also protects people from certain diseases that can cross species (i.e. Leptospirosis)
Animals in isolation already have a compromised immune system, and it would be possible for a person visiting to bring in an additional bacterial or viral contagion into the isolation area. If a person was to visit in isolation they could inadvertently carry and spread the disease to other animals while walking through the hospital and back home to other pets. Therefore we have decided the best way to limit exposure to disease is by not allowing a visitation in isolation.
Updates and Phone Calls
If your pet is here as an inpatient you are welcomed to call for updates after 10 AM.
If your pet is here for surgery, you will be contacted after the surgery with an update.
If you need to speak with a doctor please call between 10 AM and 6 PM.
If you need to speak with a surgeon please call between 10 AM and 3 PM.
Questions regarding the surgical procedure must be addressed with the surgeon prior to the day of surgery drop off.
Our surgeons begin surgery at 7 AM and may not be available to consult with clients the morning of drop off.
All pets that are to be boarded at the Hickory Pet Inn and/or Hospital must be current on all vaccinations and have certificates or written proof from the administering veterinarian if vaccinations were not performed at Pennsylvania Veterinary Specialty and Emergency Associates Hickory Veterinary Hospital.
610-828-3054 Main Hospital
610-825-0402 Referral & Business Office