Frequently Asked Questions
What are your hours?
Pennsylvania Veterinary Emergency and Specialty Associate, Hickory Veterinary Hospital is open 24/7. Please contact a receptionist for specific doctors availability.
What should I bring with me to my appointment?
Please have copies of your animal’s medical records, including vaccination history, and any recent test results and radiographs from your veterinarian’s office faxed/emailed prior to your appointment to help us better understand your animal’s medical condition. We require proof of the rabies vaccine. If your animal is currently taking any medications, please bring a list of those as well.
What happens if my pet needs to be hospitalized?
Your pet may be admitted to the hospital immediately following your appointment for a diagnostic procedure or treatment.
Patient-care staff is on duty 24 hours a day, seven days a week in the Intensive Care Unit and the Intermediate Nursing Care Unit where animals are monitored continuously and as specified by the doctor.
How often will I receive updates during my pet’s hospitalization?
If your pet is here as an inpatient you are welcomed to call for updates after 10 AM.
If your pet is here for surgery, you will be contacted after the surgery with an update.
If you need to speak with a doctor please call between 10 AM and 6 PM.
If you need to speak with a surgeon please call between 10 AM and 3 PM.
Questions regarding the surgical procedure must be addressed with the surgeon prior to the day of surgery drop off.
Our surgeons begin surgery at 7 AM and may not be available to consult with clients the morning of drop off.
Can I schedule a time to visit my animal?
Clients are encouraged to visit their pets in the evening after normal appointment hours. Please call in advance to let us know that you will be visiting. A doctor may not be available to speak with clients during their visits due to inpatient treatments, ongoing appointments and emergencies.
We do not allow owners to visit their pets who are in isolation. We realize that this is hard for owners to be away from their ill pet, but it is done for good reason. This is for the protection of the sick pet as well as any other animals the owner may come in contact with after visiting and in some cases it also protects people from certain diseases that can cross species (i.e. Leptospirosis)
Animals in isolation already have a compromised immune system, and it would be possible for a person visiting to bring in an additional bacterial or viral contagion into the isolation area. If a person was to visit in isolation they could inadvertently carry and spread the disease to other
animals while walking through the hospital and back home to other pets. Therefore we have decided the best way to limit exposure to disease is by not allowing a visitation in isolation.
Can I leave personal belongings with my animal?
We ask that you not leave any personal belongings with your hospitalized animal. Due to the number of patients we see, we can’t guarantee that personal belongings are returned. Our hospital is fully equipped with everything your animal needs to ensure a comfortable stay including sheets, towels, and blankets.
We stock a wide range of commercial and prescription pet foods and can provide customized diets for animals with special needs.
* Please bring all current medications with you.
Can you describe your fee structure?
When you schedule an appointment at the hospital, there will be an initial consultation fee. After your pet is examined, you will be given an estimate of the cost of the recommended treatment plan and asked to sign your permission to continue with treatment along with your guarantee to pay for the cost of care. In serious emergencies, stabilization of your animal will begin as soon as it is taken back to the Intensive Care Unit with your verbal/written permission.
The cost of excellent veterinary care can be expensive, because we use much of the same equipment, drugs, and materials used in a human hospital. Occasionally, animal owners decide not to proceed with treatment. We will help you weigh your options, but ultimately the decision is yours. For hospital patients, a deposit of at least 50 percent of the low estimate is expected at the time your pet is admitted, and payment of the remainder of the bill is required at discharge.
Outpatient visits require full payment at the time the service is rendered.
What forms of payment do you accept?
We accept cash, personal checks, travelers’ checks, money orders, MasterCard, Visa, Discover and Care Credit. We do not accept American Express.
Do you offer payment plans?
Unfortunately, we are not able to offer payment plans.
Instead, we accept Care Credit, a healthcare credit card that provides a credit line for treatments and procedures. This program offers a six month no interest repayment option for transactions.
For more information or to apply for Care Credit, inquire at the reception desk or go to the Care Credit website. www.CareCredit.com
Do you accept insurance?
We do not participate directly with any insurance companies.
We are happy to provide the necessary documentation, an itemized list of charges and a discharge statement; so you can file your insurance claim.
How do I make an appointment? Is a referral required?
To make an appointment, call 610-828-3054. If you have a primary care doctor at another facility, we will work collaboratively with your veterinarian, but a referral is not required to schedule an appointment. No matter who schedules your appointment, it is helpful to provide medical records and any recent test results from your veterinarian’s office to help us better understand your animal’s medical condition.
Each service has its own appointment schedule. When you call, the receptionist will help you find the service best suits your needs .